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Employer Dublin.Recruitment
Job Title Technical Support Professional On Behalf Of Bt
Description Location: Swords, Dublin

Working Hours: Shifts between 7am-11pm, Monday-Sunday

Salary: €20,500 plus Bonus Plan


“The primary role of the Technical Support Professional is to provide first class technical and billing assistance to BT customers”

Support Professionals will handle technical customer inquiries in a courteous and professional manner while providing the highest level of customer service. Will be called upon to utilize various databases and develop analytical skills to resolve problems accurately in the most efficient manner while maintaining an excellent customer service level.


Provide first class support within a busy call center environment to customers via telephone
Achieve and maintain call handling and quality based statistics
Effective use of the systems and tools available to the Support Centre
Track and document information regarding customers and their queries in call tracking database
Contribute to overall team performance, including support and assistance of other team members
Promote additional client services as required

Personal Success Profile:

Excellent Customer service skills with a minimum of 1-year customer service experience
Excellent communication skills to include verbal, written and listening
Ability and willingness to solve problems and provide support
Full flexibility to work various shifts from 8.00am – 10.00pm, 7 days a week
Experience in an environment where adherence to a schedule is of the utmost importance
Good knowledge and understanding of internet, broadband, supported CPE (modems, terminal adapters, routers, etc...) mail clients, web browsers, FTP and computer operating systems
Must be able to work in a high volume, fast paced, goal-oriented environment
Must have strong initiative, be positive and a quick learner with attention to detail
Ability to work independently and in a team environment
Resilient and calm with an ability to assist customers and drive brand loyalty
Ability to manage time wisely to meet call handle time and work with targets
Leaving certificate or equivalent

We offer you:

Salary of €20,500 per year plus quarterly performance bonus plan
An exciting full time, permanent job in an energetic environment
Excellent benefits and company discounts
Pension plan & life assurance
Opportunities for development and promotion
Site canteen and Breakout area
Location easy to reach by Public Transport

The purpose of this job description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.
Location Swords, Dublin
Date Added 81 days ago
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