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View Cache (Job ID 13846224)
Employer Firstaff Personnel
Job Title Customer Service Administrator

Customer Service Administrator


€28k + bonus

12 months

North side

The Customer Service Support Administrator will provide a key interface with the customer, supporting all aspects of the equipment servicing processes. The successful candidate will demonstrate excellent external and internal customer focus throughout.

Duties and Responsibilities:

  • Meet and exceed customer expectations ( both current and new customers ), as the first internal point of contact for the customer.
  • Proactive Management of Customer Relations
    • Manage and respond to customer calls/queries in a professional manner
    • Plan and coordinate the scheduling of service jobs with Engineering team
    • Liaise with service workshop on booking-in of items, repair schedule, service order management and invoicing
    • Communicate progress / status of service jobs to customer
    • Coordinate repairs with manufacturers as required, incl. purchase orders
    • Record and analyse customer satisfaction using feedback procedures
    • Support periodic customer site visits as required
  • Manage customer billing in a timely manner, promptly resolving invoice queries.
  • Provide quotations to customers in a timely manner and to a professional standard.
  • Service order processing and purchase order processing
  • Support the management of Service Contracts with customers
  • Support the Tender Process by providing service inputs to tender response
  • Work in a team based manner
    • Partner with Service Engineering, providing required support.
    • Actively contribute to a very positive team environment and performance.
    • Attend and be a valued contributor to service engineering meetings as required
  • Management of projects and other duties that may be assigned from time to time

Role Requirements:

  • 1 - 2 years’ direct experience in as ervice support / customer care role preferably in a medical device / healthcare environment.
  • Third level qualification whilst not a pre-requisite would be an advantage.
  • Demonstrates a strong customer orientation , delivering an exceptional service in order to meet and exceed our customers’ expectations
  • Effective communicator : Professional and excellent verbal and written communication skills. Excellent interpersonal skills.
  • Results Orientation : Demonstrates the ability to achieve tangible and measurable results. Makes and Meets Commitments
  • Teamwork : Actively contribute to the development of a positive team environment, demonstrating a flexible approach.
  • Attention to Detail : Ensures that work is executed accurately and completely, paying close attention to the detail
  • Good analytical skills to help drive process improvements
  • Demonstrates excellent organisational skills with the ability to prioritise in a busy environment with competing demands
  • Good administrative and IT/computing skills with experience in using an ERP system
  • Demonstrates energy , real initiative and ability to work independently
  • Comfortable with ambiguity and flexible to adapt to changing situations


Angela Dunne

Senior Recruitment Consultant

Firstaff Personnel Consultants

85-86 Grafton Street

Dublin 2

Tel: + 353 1 6797766

web page:

Linked In:

This job originally appeared on
Location Dublin North
Date Added 78 days ago
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