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Employer Brennan & Company
Job Title Customer Service Representative

Brennan & Company Ltd is a leading supplier and service provider to the clinical, industrial and scientific professions throughout Ireland. Brennan & Company are seeking to recruit a highly competent individual for the following permanent position:

Customer Service Representative (Full Time - 09:00 to 17:15, Monday to Friday)

  • Proficient with Microsoft Office suite, computer literate
  • Customer facing experience
  • Excellent verbal and written communication skills
  • Previous Service co-ordination experience (2+ years)
Salary package will be negotiable dependent upon qualifications and experience.

Job will be based at Brennan & Company offices, 61 Birch Avenue, Stillorgan Industrial Park, Stillorgan, Co Dublin.

Responsibilities & Accountabilities

  • Responsible for processing service orders, ensuring they are tracked through to delivery, delivered on schedule and that sales managers/customers are kept informed throughout the process
  • Deal with incoming sales and service enquiries and day to day customer and supplier calls/emails
  • Log sales & service calls in accordance with procedures
  • Allocate field service engineer to call-out/job
  • Track logged calls to completion
  • Administer Field Engineer Service Reports
  • Handle customer complaints escalating to field service manager, product manager and/or customer service manager as appropriate
  • Maintain and update price lists as required
  • Monitor stock levels and complete purchase order requisition as required
  • Maintain and file records in an orderly manner
  • Maintain a close working relationship with all key parties including customers, suppliers and other departments
  • Other adhoc duties, projects and assignments as needed or directed

Key Capabilities Required

  • Previous sales/service support or administrative experience
  • Technically competent with an ability to understand customer needs
  • Excellent numeric and data entry skills with attention to detail and accuracy
  • Team worker with strong interpersonal skills and ability to communicate effectively at all levels in and outside the company
  • Ability to establish and maintain effective working relationships with co-workers, managers and clients
  • Ability to multi-task, skills in establishing priorities and managing workloads
  • Ability to be flexible and to adapt and work effectively with a variety of situations or individuals
  • Professional who is experienced and dependable with discretion, enthusiasm and a positive attitude
  • Excellent computer skills including proficiency in use of Microsoft Office

Insterested candidates that fit the required criteria should send an up to date CV through the apply tab below

This job originally appeared on
Location Dublin
Date Added 75 days ago
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