Customer Service Representative

Voxpro

City Of Dublin, Dublin City Centre

At Voxpro we can offer a promising career with lots of opportunities to progress within the company. We believe in supporting talent and encouraging our employees to grow and succeed. This is a unique opportunity to join our team and be part of really making a difference at Voxpro. Our clients are amazing and world leading in delivering beautiful customer experiences. At Voxpro we are open 24 hours ,7 days a week , 365 days of the year to support our clients` customers and as such you may be required to work a variety of shifts but this will be clarified with you on the phone at our initial contact stage and depends on the particular role you have applied for. Role Responsibilities: Deal with members` email queries promptly and efficiently, in accordance with company procedures. Process all incoming phone calls from customers and manage all requests, changes and cancellations as necessary. Interact with a diverse customer base. Input and access data on multiple systems. Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries in order to minimize repeat callers. Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings. Perform all duties in an efficient, professional and courteous manner at all times. Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Look at opportunities to make changes and improve the processes where possible. Maintain at a minimum, target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise. Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings. Undertake duties of a general nature or additional tasks as may be required from time to time by your Manager or other designated authority figures. Agents Profile/Skillsets. Ability to empathize with and prioritize customer needs. Exude patience and confidence with each customer. Ability to communicate clearly and concisely with both customers and the Circle Team. Ability to troubleshoot and discover solutions quickly and effectively. Ownership - commitment to ensuring an outstanding customer experience. Strong organizational, analytical, written, and verbal communication skills. Burning desire to help scale a revolutionary company in a revolutionary space. BA/BS degree from a leading academic institution. Knowledge of cryptocurrency would be advantageous. Nice to Have. Love of and passion for great design and meticulous development. Understanding of world markets, economics, or finance. Exposure to and interest in software design and development. This job originally appeared on RecruitIreland.com.

2246 days ago