Cache of job #13875042

Job Title

Head Of Operations Dogs Trust


Mss Recruitment




Head of Operations Dogs Trust. Dogs Trust is seeking to recruit a dynamic and organized leader who holds a passion for both animals and people to fill the role of Head of Operations. Reporting to the Executive Director, the Head of Operations is a senior member of the management team in Dogs Trust Ireland and is responsible for devising, planning and the implementation of the Operations strategy and the development and implementation of guidelines and policies in accordance with the charities mission and objectives. S/he will develop a culture that empowers growth, nurtures staff and volunteers. Passion, integrity, authenticity and trust are key qualities of the Head of Operations. It is expected that the individual could at times be the spokesperson for Dogs Trust and will engage with the general public, veterinary community, animal welfare advocates, government officials, civic groups, media, volunteers and other key stakeholders to promote animal welfare and the mission of Dogs Trust Ireland. The successful candidate will have the ability to lead, motivate, inspire and manage a multi-disciplinary team in a manner that is positive and supportive of Dogs Trust vision, mission and values. You will be a highly motivated individual with proven operations , people management and leadership skills capable of translating strategic aims into practical plans. Head of Operations. Responsible for: Rehoming Centre Manager, Operations Administrator, Ambulance Driver. Provision of Veterinary Services and Hub Transfer Scheme Partners(External. Summary and purpose. Reporting to the Executive Director the Head of Operations is a member of the Senior Management team in Dogs Trust Ireland. S/he will be responsible for the planning and implementation of Dogs Trust Ireland’s Operations strategy and the development and implementation of guidelines and policies in accordance with the charity’s mission and objectives. Responsible for delivery of Key Performance Indicators (KPIs), excellent animal welfare and customer service. Key responsibilities. Strategy. In conjunction with the Executive Director, responsible for developing the operations strategy. Responsible for devising and delivery of agreed annual plans. Working closely with all departments including Campaigns, Fundraising, Veterinary, Public Relations, and Education (including UK counterparts where relevant) to ensure all Operational initiatives are effective, complement the work of other teams and deliver on the strategy, core mission and objectives of Dogs Trust Ireland. Devise and control spending of agreed annual budgets (payroll and capital expenditure. Management of the overall Operations function including; Overall responsibility for current and any future Dogs Trust rehoming centre(s); to achieve the highest standards of dog welfare, customer service and operational procedures. Overall responsibility for the Hub Transfer Scheme. Working closely with Dogs Trust Hub partners, Operations, Veterinary and Research & Behavior teams to drive continuous performance improvements and best practice in canine welfare. This will include identifying additional premises for use where needed, ensuring effective communication between all functions, and constantly working to improve the scheme to do the greatest good for the highest number of dogs. To liaise with and support the Training and Behaviour and Veterinary teams to ensure that their work complements that of the Rehoming Centre. People Management. Plan and manage the work of the Operations team. Provide excellent leadership, development and performance management within the operations team ensuring the agreed plans are attainable. Ensure the Rehoming Centre Manager and their teams meet and exceed visitor expectations. Monitor activity and outcomes using agreed KPI measures and identify ways in which the Operations team can make necessary improvements. To ensure optimal staff development, attendance and performance management of the Rehoming Centre Manager, Veterinary Surgeons and Irish Hub Transfer Team. To assist in the recruitment, selection and development of their staff members to build a professional, skilled and motivated team which meets and surpasses visitor and adopter expectations. Develop and maintain key relationships with relevant stakeholders such as; the Local Authority Dog Control Service, Department of Agriculture Food and the Marine, Department of Rural and Community Development and colleagues in animal welfare rescue and rehoming charities, to improve the service provided by Dogs Trust. Provide support and guidance to the Rehoming Centre Manager in performance management, grievance and disciplinary matters ensuring that best HR practice is followed. To ensure that all relevant Dogs Trust policies are followed and to seek and follow advice from HR, including in the UK where necessary. Ensure regular and effective communication between the Operations Department and the wider organisation including; progress reporting, one to ones and annual appraisals to drive excellent performance and resolve any staff issues at the earliest opportunity. Duties. Develop and amend the Standard Operating Procedures (SOP’s) and Administrative Guidelines & Instructions for the Operations Department, with input from the Rehoming Centre and other departments, ensuring consistency with SOPs and approaches in the UK. To ensure that risk assessments are carried out, updated and communicated to staff as necessary. Responsibility for ensuring organisational Health & Safety guidelines, policies and procedures are fully complied with throughout the Operations Department. To ensure that policies, procedures and guidelines are disseminated appropriately and that staff are aware of and comply with all Dogs Trust rules. To have up-to-date knowledge of the performance of the Rehoming Centre, identify problems and constraints and with input from other colleagues/departments as necessary, present appropriate solutions. Ensure that Rehoming Centre site, including onsite accommodation of Dogs Trust is suitably maintained and remains fit for purpose. Working with the Executive Director and other relevant Departments, responsible for the strategy and development of future Rehoming Centres and operationally focused education initiatives. Actively promote the work of Dogs Trust in conjunction with the PR and Communications, Campaigns, Education and Fundraising teams. To act as a spokesperson for Dogs Trust, principally on the operation of the Rehoming Centre and Hub Transfer System, as and when required. To resolve complaints positively in accordance with procedures, liaising with support functions and other departments as necessary. Any other reasonable duties. Person Specification. Proven management skills including the ability to expertly motivate, lead, delegate, problem solve, drive objectives and manage teams. A positive and strategic thinker with experience of understanding and managing a complex multi-site operation within a structure of reporting and KPI delivery. An excellent communicator (both written and verbal), exceptional organisational and interpersonal skills are essential, along with an ability to work under pressure and meet tight deadlines. Numerate with experience of preparing and managing large budgets and ensuring effective control of expenditure. Experience of analysing complex data, producing clear management information based on it and exercising good judgment to take decisions/make appropriate recommendations. Experienced in the implementation of policies and procedures and ensuring compliance. Well organised with the ability to juggle competing priorities successfully. Strong networking and influencing skills, the ability to listen carefully, with experience of developing and maintaining excellent working relations with colleagues at all levels. Ability to exercise discretion and observe confidentiality when dealing with sensitive and private matters. Empathy with the aims and objectives of Dogs Trust and comfortable with dogs. Flexible and willing to travel where necessary. Charismatic with the ability to confidently represent Dogs Trust and effectively convey Dogs Trust policies and key messages. Have a resilient disposition with a high level of emotional intelligence. Dynamic, hardworking and an excellent team player. Significant experience in a Senior Management role with minimum two years’ experience of successfully managing staff and large budgets. IT, Social Media and data literate. A Full clean driving license. Please send your CV and Cover letter to David Casey, Closing Date for Applications is the 26th March 2017. Dogs Trust Ltd are an Equal Opportunities Employer. This job originally appeared on

Date Added

376 days ago