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Employer Matrix Recruitment
Job Title Client Liaison Team Leader
Description

What you need to know

You will work as a Client Liaison Team Leader , for our client, an investment bank in Dublin.

Reporting to the Client Liaison Team Leader, Ireland, you will be responsible for processing and reporting the orders received, researching, resolving and responding to all queries received for a distinct group of high touch clients and ensuring that all aspects of the service are maintained as per the client Service Level Definition (‘SLD’) in relation to Transfer Agency.

This is a 9 month contract job.

Your new job

Key duties & responsibilities:

  • Ensuring that client queries via phone and email are responded to within agreed deadlines.
  • Ensuring that client queries are thoroughly researched and the responses are accurate, thorough and timely.
  • Highlight and escalate any queries that are at risk of not being answered within agreed timescales.
  • Proactively keep the client up to date on queries that require additional time to resolve.
  • Demonstrate client servicing skills in all interactions and maintain a positive manner.
  • Maintain a strong knowledge of the operational team procedures and processes through strong relationships and a structured approach e.g. via huddles, regular meetings and procedure reviews.
  • Identify trends in client queries and proactively propose improvement opportunities to TA senior management on how we can better service these high profile clients.
  • Prepare and distribute operational and Client MI.
  • Provide assistance and coaching to new members of the team. Act as a point of reference for their queries.
  • Be flexible in supporting client needs during peak activity or to resolve urgent queries.
  • Timely completion and publication of monthly reporting including calculating KPI levels and review of monthly reporting packs to Consultant / Client


What are we looking for?

  • A strong and thorough technical knowledge of at least one TA operational area.
  • Demonstrate experience of client/investor servicing capability.
  • Extensive knowledge of Organisation, Fund administration and the regulatory environment
  • Ability to work to set deadlines
  • Analytical skills are required to research and resolve enquiries as well as complete trend analysis and prepare MI.
  • Excellent communication skills
  • Ability to multi-task and to work under pressure meeting challenging deadlines
  • Leadership (direction, idea generation, knowledge sharing and team recognition)

Matrix Recruitment are acting as the Employment Agency and Pay Master for this position.

Apply for this job now or get in touch with Gillian on 051 353 825.

Matrix Recruitment Group is committed to providing a professional service where all CVs are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent. By applying, you are giving consent for Matrix Recruitment to contact you about this job.

This job originally appeared on RecruitIreland.com
Location Dublin City Centre
Date Added 3 days ago
Apply Link
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