Customer Service / Payment Processing
Customer Service / Payment Processing. Dublin 12 €28–29k+ DOE + excellent benefits Permanent. Serviced by Luas, bus and also has parking. An excellent opportunity has arisen for a permanent payment processing agent. Our client is looking for highly motivated individuals who are passionate about delivering excellent customer service. The payments team are responsible for processing incoming customer payments effectively and efficiently and offering customers appropriate plans and services. The Job: Process incoming customer payments by phone through the payments System. Recommend appropriate products/services/plans to customers by providing clear, informative and expert advice with a confident and positive attitude. Drive incoming call traffic to online self service facilities. Resolve problems to customer satisfaction in a timely fashion and ensure root cause has been identified and communicated to the relevant department for corrective action. Provide support to cash office function when required. Maintain and update customer database with accurate information. Ensure procedures and compliance requirements are adhered to. Support other team members with an enthusiastic, approachable attitude. Achieve KPI targets as set by the line manager. Any other ad hoc administrative duties that may arise. The Person: 2+ year’s customer service experience. Confident, enthusiastic, customer focused individual with excellent communication skills. Awareness of new GDPR rules. Ability to work in a high call volume and target driven environment. Team oriented with the ability to work on your own initiative. Demonstrate excellent attention to detail. Excellent organisational skills and have the ability to multi-task with ease. Lead by example, be approachable and demonstrate a ‘’can do’’ attitude. Desirable: Sales experience a distinct advantage. Proven track record in a similar role. If you are interested in this role, please send your cv to email@example.com. This job originally appeared on RecruitIreland.com.
86 days ago