Senior Investor Services

Eden Recruitment

Dublin City Centre

Title: Senior Investor Services. Responsibilies of the role: Responsible for shareholder servicing across multiple clients. Responsible for the reporting and media distribution across multiple clients. Ensure accuracy and quality in all aspects of the client and shareholder interface, via telephone, written correspondence and on line. Preparation of KPI and SLA reporting to ensure client service levels are met. Maintain close and positive working relationship with all teams within the IS Department to ensure cohesive service delivery. As required, maintain positive working relationship with key operational groups, A&V, Custody, IS Product and Operations teams. Attend, where necessary, client service calls / meetings. Ensure strong day to day Client management, ongoing cross training and development of team members to ensure adequate primary and secondary cover exists for assigned Clients. Continuous reinforcement of quality service, whilst ensuring that service delivery is controlled, scalable and efficient. In association with the Supervisor/Assistant Manager, maintain a process of continual review to enhance controls and processes, advance automation, reduce cost and increase efficiency. Experience Required: Previous experience in Investor/Shareholder Services/Transfer Agency is essential. Third level qualification in Business/Finance is essential. Product knowledge of alternative and traditional Funds is an advantage. Demonstration of strong industry knowledge is essential. Strong inter-personal skills together with communication and team work. Service oriented and customer focused. Ability to ensure deadlines, controls and procedures are adhered to. Ability to analyse issues, and organise and proactively contribute to the team. For more information contact Patrick on 01 474 4511. This job originally appeared on RecruitIreland.com.

2156 days ago