LocalISAtion Project Manager
The Project Manager will be involved in all aspects of interfacing with client companies, planning, scheduling and costing projects, defining processes and managing a virtual team of language resources. RESPONSIBILITIES. • Ensuring that the client receives superior standards of project management and customer service at all times. • Delivering all projects on time and within budget in accordance with client requirements. • Preparing proposals and quotations. • Tracking and controlling of all costs throughout the entire lifecycle of a project. • Status reporting customized to clients' needs. • Provision of business intelligence, quality & productivity metrics customized to clients' needs; • Running project kick-offs and post-project analysis initiatives. • Hosting conference calls between translators and reviewers. • Working with the client, reviewers and translators on quality improvement initiatives. • Troubleshooting and helping to set standards and processes and continually making recommendations to improve process and maximize efficiencies where possible. • Central handling of queries and support requests. • Capacity planning for internal & external resources. • Interacting with linguistic resources and digital marketing specialist and third party stakeholders. • On-boarding and training new resources and measuring their performance. • On-boarding and training new resources and measuring their performance. DESIRED SKILLS AND EXPERTISE. • Degree or Masters in Translation, Marketing, Business Administration or relevant field; • Experience working in Localisation (3 years or more); • Experience managing teams of onsite and offsite resources; • Excellent financial, communication, interpersonal and organization skills; • Ability to problem solve and think strategically in a deadline driven environment; • Proven ability to deliver superior customer service at all times; • Knowledge of standard CAT packages (Trados, SDLX, Catalyst, etc. • Knowledge of GMS systems.
8 days ago