Member Service Customer Support
CPL
Bluebell Dublin 12, Dublin South
Role Summary: The Customer Support Team within the company provides front line support to it's customers through inbound and outbound calls, email and online queries. The team are proficient in dealing with telecom and broadband service queries and fault diagnostics, customer billing queries and order processing. The role of the Customer Service Executive is to give Members a tailored customer service experience, dealing with calls in an efficient, professional and friendly manner, taking ownership of issues while striving to resolve these at first point of contact. Responsibilities within the role: Ensure customer calls and queries are answered promptly with a focus on first call resolution. Track and take ownership of all queries ensuring follow through until resolved. Provide a high standard of customer service within a member focused team. Provide level one technical support for fixed line phone and internet services. Including troubleshooting service issues and talking customers through technical queries in a clear concise manner. Accurate and efficient data entry and order processing. Experience & Skills Required: Excellent call handling skills and strong communication skills. Demonstrate excellent attention to detail. Show initiative and be able to work to tight deadlines. Be customer focused, pleasantand professional at all times. Ability to articulate detailed technical instructions. A strong technical knowledge of PCs, laptops, tablets and smartphones to assist with troubleshooting technical queries. Customer service experience with telecom and broadband technical support is essential. Min 1 year experience required. The Benefits. Competitive salary. Annual bonus- based on overall performance and approach to the role and our members. 25 days holidays. Subsidised canteen. Attractive working hours, accessibility via, bus, Luas or car. Close to Red Cow/M50 and free parking. This job originally appeared on RecruitIreland.com.
2121 days ago