Cache of job #13915168

Job Title

Hindi Speaking Customer Support Agent Ro

Employer

Eden Recruitment

Location

Dublin, Dublin City Centre

Description

Responsibilities: Have a passion for social media platforms and services. Provide feedback on trends identified in review. Becoming a subject matter expert in the tools & process. Manage and regularly review case queues & follow-up on open tickets. Review issue details and analyze, determine and resolve issues for clients. Assist the quality analyst and reporting analyst in driving quality customer care outcomes. Leverage user reports corresponding with users pertaining to reported objects and other. sources within the online queue. Answer many different inquiries through the online queue. Review user accounts daily to determine whether or not they are spam accounts. Ensure the maintenance of high-quality support and a high degree of professionalism. NOTE: In this position, there may be photos and URLs that contain adult or graphic material. Required skills. Strong attention to detail and a self-starter. Team player and independent. Communicates clearly verbally and via email. Ability to quickly absorb training on tool functionality. Penchant for web technology (consumer of various web and mobile apps. Strong interest in quality and user experience. Experienced at using search engines to find information on the internet. Familiar with and user of social media products. Excellent work pacing (time management) skills, able to work independently. Attention to detail is essential to ensure the quality of work execution. Able to work in multiple tools/web browser windows at one time. Motivated, takes initiative, high energy. Familiar with MS office (mainly excel) for updating progress. Excellent Interpersonal & Written Skills. Fluent English and Hindi. Salary: €24,820 per year, 20 days holidays, free canteen. Working Hours (rotational): Tuesday to Saturday: 6am to 3pm. Sunday to Thursday: 9am to 6pm. For more information, please contact Daniel on 00353 1 4744537. This job originally appeared on RecruitIreland.com.

Date Added

2093 days ago

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