Cache of job #13919467

Job Title

Reservations Agent

Employer

Noel Recruitment Group

Location

Dublin City Centre, Dublin

Description

Group Reservations Agent - 4* Hotel in Dublin. I am currently seeking an experienced reseration agent for a 4 star Hotel in Dubli City Centre. The Group Reservations agent is responsible for: Quotations,converting and management of all group accommodation enquiries. To ensure that the hotel revenue and reservations strategy is implemented in order to fully optimise hotel revenue. Implement the group accommodation pricing strategy in alignment with agreed pricing, to include all group accommodation market segments and distribution channels. Ensure effective pricing strategies are in place relative to the competition the group accommodation market segment. To be able to open & close rates and availability across all distribution channels including branded web, 3rd party websites and the GDS. Be knowledgeable of hotel market pricing and review Hotels pricing appropriately. Understand the impact of relative pricing decisions on property performance. Implement the sell guidelines for groups and coordinate management of group business. closely in conjunction with the relevant teams in the Hotel. Pro-actively identify low demand periods and in cooperation with the Revenue & Reservations Manager and Sales & Marketing Manager to develop a plan to improve performance. Ensure the effective implementation and compliance of all company Reservations & Revenue SOP's. (Rate Plans, Rate Categories, Market Segmentation, Profiles and all other PMS related Revenue Management functionality, Reservations. Ensure that all group revenue is attributed to the correct revenue category and market segment. Manage the Group Reservation function ensuring that all groups are quoted in a timely manner (24 hour turn-around) followed-up, confirmed and contracted, payment collected and handed over to Operations. Ensure that every enquiry is tracked and followed-up using the tools provided and ensure that there is relevant documentation of all communication with clients. Ensure that all groups are entered into Opera correctly with relevant notes, traces and rates. Ensure that all group traces are actioned daily, and groups on option are chased or cancelled on time. To co-ordinate in advance with Hotel Operations any information/queries which concerns them in relation to a group. To recognise regular and repeat business and ensure special requests are clearly noted for Reception. Complete all weekly/monthly group reports necessary to complete the Group Reservations Function. To ensure all filing is completed in an efficient and timely manner. To upsell and recommend the Hotel facilities at all times. To assist with individual Reservations as required. To recognise sales leads and pass them on to the Sales office. To work closely with the Sales & Marketing Manager to ensure that key group decisions are in alignment with Hotel policy. To ensure that all payment of accommodation is collected and any billing/payment query is referred to the Revenue & Reservations Manager/Sales & Marketing Manager. To work closely with the Reception team and ensure all information for group bookings are passed on to Reception in order to ensure every guest has a problem free stay. The Reservations Office operates on a rota basis covering 8am - 7pm weekdays. Occasional cover on weekends or Bank Holidays are required. Apply today for immediate interview. INDSS. We thank you applying for this position currently being sourced by The Noel Group . Please apply with a current up to date CV to also include the name, contact and number of two referees for registration purposes. All candidates MUST have legal status to work in Ireland as no work permits are issued by the Irish government for this particular position. We are experts in our field and regarded as a specialist recruiter in Hotel Catering & Food Retail Recruitment. National Recruitment Federation Awards - Multi Award Winner. NRF Hospitality & Events Agency of the year 2016. View all our vacancies on www.noelgroup.ie. This job originally appeared on RecruitIreland.com.

Date Added

2082 days ago

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