Account Manager

ICDS Recruitment

Dublin South

Account Manager- Dublin South. Main purpose of job: Based on the client's site in South Dublin, you will be responsible for creating and maintaining a positive experience for the client’s regional customers (distributors, hospitals & clinics). The role will partner closely with the company and the client's internal regional Commercial teams, Operations, Supply chain, Quality, Global trade, IT, Finance and Order-to-Cash to ensure that customers receive the right product at the right time, at the right price, and following the appropriate customer and freight / documentation requirements. The role is responsible to establish long-term relations with the client’s partners throughout the assigned region and maintaining the processes critical to accurately and efficiently manage the client business on their behalf. Main tasks/responsibilities: • The Account Manager is responsible for working with the company Team Leader and the Service Delivery Manager to ensure all aspects of the account are managed effectively. • This role is heavily integrated with the client operations and the role is based on the client site in south county Dublin. • The Account Manager will act as the main point of contact on a day today basis and the duties include: Daily processing of orders and shipment preparation, including shipping documentation. Responding to email requests & queries, and telephone contact. Resolving order, shipping, returns, credits & invoice queries. Maintaining and updating files on individual accounts. Reviewing daily reports for customer allocations, back-orders, financials. Dealing with stock orders and order release. Internal and external reporting. Responsible for ensuring all customer queries and issues are answered in a timely manner. Establish productive working relationships with commercial team, OTC provider and other client functions required to provide consistent, quality customer experience. Communicate effectively to keep all stakeholders aligned on key priorities. Identify & highlight changing needs of customer base and work toward continuous improvement of the customer experience and internal efficiencies. To build a proactive, positive relationship with the assigned distributor. To develop and sustain a professional working relationship with all departments within the company & the client operations. Requirements for this role: • Fluent in Russian or fluent English. • Recognised third level qualification in International Business Management / Business / Logistics or equivalent. • 2-3 years' related experience. • Business to Business relationship building skills. • Systems knowledge – SAP or equivalent, and strong PC skills. • Demonstrated understanding of full end-to-end supply chain processes. • Strong attention to detail. • Ability to work in a fast and dynamic organisation. • Demonstrated passion for customer experience. • Ability to travel as needed in the start-up phase. Desirable Requirements: • Experience in a an account management/interface role between clients & operations. • Experience working in a healthcare environment. • Experience in a Supply Chain role. • Experience of working on a client site. • French speaking would also be desirable. This job originally appeared on RecruitIreland.com.

2107 days ago