Cache of job #13939846

Job Title

Customer Services Team Leader

Employer

Sigmar Recruitment

Location

Dublin City Centre

Description

Customer Services Team Leader€30k to €36.5k+Excellent Package The Role: This is a diverse and dynamic role which would suit a candidate with 2-3 years customer service/relationship management experience who is now seeking the opportunity to step into a team supervisor role. Key Responsibilities: Responding to daily queries from a large customer portfolio from a variety of sectors incl Food & Agri; Construction; Office Technology; Healthcare and Fleet Solutions. Respond to customer service queries within agreed 24hr SLA’s - Typical queries consist of balance enquiries, manual statement generation, invoice requests, copy agreements, Direct Debit amendments. Overseeing the incoming phone activity, ensuring all calls are answered and working to improve overall call pick up rate. Managing all customer complaints, ensuring they are resolved/ escalated and handled in adherence with the complaints policy. Logging all customer interaction on CRM tool is a primary KPI for this role. Requirements: Passion for achieving customer excellence with a genuine desire for a career within customer services. Professional & confident communication manner both written and verbal – customer interaction is primarily via phone. Previous experience in busy, cross functional and dynamic back office environment handling customer interaction would be advantage, particularly in the Banking industry. Strong excel skills – Intermediate level, ability to filter reports, use basic calculations functions, create pivot tables & use V Look Ups. Proactive attitude to learning multiple roles and be willing to take on new tasks as the department grows and changes. Strong Relationship building skills with ability to work closely with internal teams, customers & sales team out on the road. Please contact Paul O'Riordan on 4744663 or e-mail me on poriordan@sigmar.ie. Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website. This job originally appeared on RecruitIreland.com.

Date Added

61 days ago

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