Complaint Specialist

CPL

Dublin West

On behalf of my client, a global medical device company based in Dublin we are working with them on the role of Complaint Specialist. This is a permanent opportunity. The role: As the Complaint Specialist you will handle complaints on Medical devices sold in EMEA and support all complaints requests from EMEA customers. You will ensure product quality complaints are initiated in ETQ, the investigations are progressed and customer communications including complaint response letters are issued on time. Job Responsibilities: Maintain customer complaint intake, database and files per relevant policies. Monitor customer complaint intake and enter complaints for initiation. Co-ordinate, monitor and track sample return and product replacements as the result of a product quality issue. Contact customers, medical staff and sales team to obtain relevant complaint related information as required. Track and manage the complaint investigations to ensure the investigations are completed in a timely manner. Provide complaint status updates to customers and track complaint closures. Assure accuracy, integrity, completeness and consistency of product complaint files. Perform trending and generate relevant data in relation to the complaints. Generate and manage all correspondence related to customer complaints. Facilitate the awareness of customer requirements throughout the organization. Assist with the execution of product recalls and accountability. Participate in Quality System related projects, as required. Assist in the continuous improvement of complaint handling process, by providing solutions and improvement ideas and implementation of improvements. Comply with all standard operating procedures in place relevant to your work activities ensuring not to perform any tasks you have not received training in. Comply with the requirements of the Quality Management System and relevant standards. EDUCATION & EXPERIENCE REQUIRED: Two to three years experience in a Medical device industry handling customer complaint or a similar environment. Keen understanding of Quality Systems and Regulatory requirements in line with ISO 13485 and the MDD 93/42/EEC. Good product knowledge within the Medical Device Industry. For full details contact Tina at tdunne@thornshaw.com or call +353 1 2784671. For a list of all our active vacancies log on to www.thornshaw.com. This job originally appeared on RecruitIreland.com.

2046 days ago