Customer Service Executive Job

Sigmar Recruitment

Dublin 2, Dublin City Centre

Client Service Advisor. A global Financial Services Multinational are looking for ambitious, customer focused individuals from a variety of backgrounds for their new Service Centre in Dublin's City Centre. How many positions are avalable and what are my chances? This is the fifth wave of hires for this department. We are looking for at least 8 individuals to start on the 14th of January and interviews will be happening this week! The background of the individuals we have hired to date are extremely varied - retail, financial, graduates, call centre, hospital staff etc. The skills you need to have are absolute fluency in English written and spoken, a customer focused attitude and a capacity to learn. Who should this opportunity appeal to? These roles are titled, Associate, Client Services and your main task will be providing first line support to customers, advisors and members. You will need to be comfortable with taking on voluminous and sometimes complex information and providing an excellent customer service every time. The department is going to be a complete service centre and because of this, we are looking for bright individuals from a range of environments! Call Centres. Financial Services. Retail. Relationship managers. Financial Advisors. Sporting backgrounds. Sales people. Technical support. The main requirement is that you have customer/people facing experience and are not afraid of a challenge! Key Responsibilities. Handle customer interactions through a range of channels (phone, email, letter) - understanding the customer & their needs to provide the right solutions to them. Perform administration tasks on behalf of the customer (transaction requests, account amendments. Accurately capture details of interactions to help drive analysis on contact drivers & opportunities for improvement. Ensure escalation of issues to the appropriate person in the team e.g. those with a regulatory or financial risk. Maintain professional working relationships with colleagues in Client Services and other departments. Provide guidance to other associates to create a team environment where knowledge and expertise are shared. Essential Requirements. Prior Customer facing experience (regulated environment would be a plus but not essential. Ability to communicate effectively, verbally or in writing, flexing approach to provide a service tailored to the customer. Proactive approach to finding information and offering improvement for others. Ability to work under pressure. Proactive team player with a desire to improve knowledge across the department. In this role, you will be trained, educated and guided through an academy which will give you the necessary skills to progress and advance your career within the company! If you are interested in applying for this role or hearing more information, please do so ASAP as these roles will move quickly. Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website. This job originally appeared on RecruitIreland.com.

1953 days ago