Cache of job #13971904

Job Title

Helpdesk Technician

Employer

Sanderson Recruitment Ireland

Location

Dublin

Description

Helpdesk Technician, Dun Laoghaire. Reports to: IT Infrastructure Manager, Term: Permanent, Full-time. Salary: €35,000. My client is a leading international payments company based in Dun Laoghaire who are currently looking to hire an experienced Helpdesk Technician to provide 1st/2nd level support to their client base. Role Purpose and responsibilities: The Help Desk Technician will. Serve as the first point of contact for internal customers seeking technical assistance. Record events and problems and their resolution in ticket system. Perform local and remote troubleshooting of users issues. Installing or changing software to fix issues. Installation and configuration of client desktops and laptops. Training other staff members on troubleshooting and diagnosing problems. Rollout of new user devices eg. Laptops, PCs, ipads, iphones etc. Assist with technology refreshes. User account management. Resolve issues on first contact where possible. Creation and updates of knowledge base articles to assist issue resolution and facilitate self-service. In life management of workstations and other devices. Liase with IT Team on issues. Requirements. Proven experience as a help desk technician or other customer support role. Tech savvy with working knowledge of office automation products, databases and remote control. Knowledge of computer/laptop build and operation. Good understanding of computer systems, mobile devices and other tech products. Knowledge of Microsoft Active Directory. Ability to diagnose and resolve basic technical issues. Proficiency in English. Customer-oriented and even tempered. Good communication skills. Strong interpersonal skills and ability to work independently or with cross functional teams. Ability to multitask and ensure flawless execution and delivery. Demonstrate an outstanding work ethic and sense of urgency to resolve issues quickly and efficiently. Knowledge and Experience. Basic of command line. Powershell. Basic knowledge of scripting or just understanding scripts in Commandline/Powershell. 2 years experience on a similar position. Occasional travel required to Poland and other countries in Europe. If the above is of interest, you are eligible to work in Ireland and you believe you are a good fit for the role please get in touch with an up to date CV. This job originally appeared on RecruitIreland.com.

Date Added

1934 days ago

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