Cache of job #14041935

Job Title

Customer Service Rep

Employer

Collins Mcnicholas Recruitment

Location

Dublin City Centre

Description

My Client, a Photo Editing organisation is seeking three new members on their Customer Service team. There is one full-time position (Tuesday - Saturday 3:00pm-11:00pm), one part-time and one maternity contract available. Your new role will involve the following - Work as part of an international team to resolve an average of 1,400 support tickets each week within established SLAs including billing issues, errors & bugs and troubleshooting. Participate in stand-ups with the team to identify and transition outstanding issues on a daily basis. Track and report on user issue trends, feature requests, and feedback acting as the voice of the customer to the business. Provide high-quality service to customers, escalate bugs and severe issues to appropriate teams as needed. Keep up to date on product development and marketing efforts. Manage your priorities, working independently and with minimal supervision. Work with our troubleshooting systems, keep up to date on browser configurations, and continue to learn new technologies quickly. Edit, create images or designs in our editor, keeping up to speed with our customers and new releases. Ideally, the successful candidate will have - 2+ years call centre telesales/retention/customer service experience. Account/ case management. Experience in email correspondence. Objection handling and personal ‘soft’ skills. Experience in using a CRM system (Freshdesk/ Salesforce. Adhering to daily/weekly/monthly KPI’s to achieve targets. Strong Office 365 or Google Docs skills. Working over different time zones. For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie. Follow us on LinkedIn and connect with our consultants to discuss all the latest jobs! This job originally appeared on RecruitIreland.com.

Date Added

1719 days ago

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