Customer Service Representative

SANDERSON RECRUITMENT IRELAND

DUBLIN

Customer Service Representative. Reports To: Customer Service Supervisor UK/IRL. Location: Dublin, Ireland. As a Customer Service Representative, you must be able to fluent in English with the ability of processing orders and responding to customer inquiries and complaints in a timely manner. Key Responsibilities: Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt. Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel. Identify customer's needs and provide basic to moderately complex support; Identify and solve problems using available resources. Maintain a current knowledge of products offered in catalog to support providing basic product information. Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required. Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates. Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call and customer account creation. Liaise with other departments to resolve customer inquiries. Ensure daily, weekly and monthly reporting is carried out as per business requirements. Actively engage in projects to improve service levels. Will be required to work during Irish public and bank holidays, subject to local law. Requirements. High school diploma / Associates Degree or higher. A minimum of one to three years related experience and/or training in Customer Service. Previous experience in a manufacturing company and/or in the medical device and/or pharma industry preferre. Ability to speak, read and write in English. Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcome. Demonstrated critical thinking, problem solving and analytical skills. Sense of urgency and proven ability to work under pressure. Attention to detail and strong organizational skills. Must be able to give and welcome constructive feedback; contribute to building a positive team spirit and friendly and engaging work environment. Understanding of Order to Cash process and related systems…Oracle, SalesForce.com experience desirable.

1589 days ago