Customer Service Executive At 3Dental
At 3 Dental a Customer service Executive is responsible for administering the day-to-day activities of the practice, including; maintenance of patient records, scheduling of patients, accounts receivable, diary maintenance, maintaining personal appearance as well as maintaining the appearance of the dental office, presentation of financial treatment plan options, and recall systems. Customer service is expected to be of the highest standard and each patient should be treated like a VIP. Responsibilities: • Patient Record Maintenance – Ensure all data fields are collected correctly including the marketing data. • Consent for Treatment – Ensure consents are taken for all patients. • Deposits for Treatment. • Follow up with DNA’s – Cancel future appts and secure deposits. • Manage the Bad Debts – Follow up with patients, keep a tight record, issue account letters. • Process Private Health Insurance Claims. • Safeguard patient privacy & confidentiality. • Ensure there is a happy work environment with plenty of team work. • Constantly look ahead at the diary for diary management, rearrange any appointments that need to be rearranged. • Filing and maintenance of the cashbox reports. • Document any complaints as per the complaint’s procedure. • PRSI claims to be checked before patients’ appointments and claimed for after the treatment has been completed. • Be proactive with the dentist’s diaries. If the dentist is running behind, let the patient know, offer them a coffee and see if a treatment coordinator is free to see them. • Explain patient’s treatment plans, address patient concerns and answer any questions. • Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment. • Build trust, and understand the patient’s objectives. • Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity. • Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits. • Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options. • Track patient accounts receivable and outstanding balances to ensure timely payment. • Assist in Practice’s collections protocol for all outstanding balances. • Greet and check patients in and out before and after treatment. • Answer incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up. • Perform general office duties and other duties as required. • When rostered on the new patient station, spend time on the phone calls and build relationships from the first point of contact. • It is expected every patient receives the highest standard of customer service.
43 days ago