Cache of job #14137501

Job Title

Consumer Contacts Analyst - Communications

Employer

The Competition And Consumer Protection Commission (CCPC)

Location

Competition and Consumer Protection Commission, Bloom House, Railway Street, Dublin 1

Description

The Contact Management & Analysis Unit is a small team with responsibility for the support, management, and ongoing training of the CCPC’s outsourced consumer helpline, which had over 48,000 contacts in 2020. This requires that the team carries out extensive quality control on the service provided, responds directly to consumer letters and manages the corporate phone line for the CCPC. The Unit plays an important role in identifying and prioritising the issues which the CCPC studies or investigates. In this regard, the Unit analyses the information obtained through the consumer helpline to inform the CCPC’s activities and ensures that the escalation processes for potential enforcement matters, which are identified through the helpline, are efficient and robust. The successful candidate will be primarily responsible for supporting the analysis of helpline information which will require that they develop and produce reports on a range of areas including trader trends, consumer issues and emerging market issues.  They will also support the overall work of the Unit on an ongoing basis, as needed.  For full job description and details on how to apply: https://www.ccpc-careers.com/contacts-analyst. Closing date: 12 noon, Wednesday, 12 May 2021. Please note that this advertisement is being hosted by the Public Appointments Service on publicjobs.ie. The Public Appointments Service has no involvement in, or responsibility for, the recruitment and selection process or the terms and conditions which relate to this post.

Date Added

1055 days ago

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