English Language Operations Manager
City Language School
Dublin
ENGLISH LANGUAGE OPERATIONS MANAGER Lead, manage, inspire, and. motivate the City Language School Operations & Bookings team according. to the City Language School requirements and in line with the applicable. HR policies. Build operational organizational. capability across the City Language School Operations & Bookings team. function. Develop and execute. strategic plans for the business to ensure adequate capacity to meet. growth objectives. Utilise in house personnel. to develop appropriate plans and deploy lean tools throughout the company. to deliver Productivity as targeted. Ensure an effective. integration of all operational focused functions to deliver effective. processes to achieve customer satisfaction. Assist in the Management the. sales performance of the business to achieve targets and growth. Ensure that Operational. & application processes are in line with best practice Ensure clear communication. of operational objectives and results to all stakeholders. Create a high-performance. work culture through measurable standard operating procedures. Develop appropriate, accurate and timely measures to assess all aspects of performance. Implement processes to review these metrics at regular frequency and take. appropriate action to ensure that High 5 metrics are achieved. Qualifications/Experience: Degree Qualified. Preferably 3-5 years’ experience within the Education Sector A master level knowledge of. the CLASS system Multi-lingual with. proficiency in English, Spanish and Portuguese Previous experience on both. School & Agency side Good organisation skills, process orientated, self-motivated and a good team player. .
683 days ago