English Language Operations Coordinator

City Language School

Dublin

English Language Operations Coordinator  Lead, manage, inspire, and motivate the City Language School Operations & Bookings team according to the City Language School requirements and in line with the applicable HR policies.  Build operational organizational   capability across the City Language School Operations & Bookings team     function.  Develop and execute  strategic plans for the business to ensure adequate capacity to meet     growth objectives.  Utilise in house personnel  to develop appropriate plans and deploy lean tools throughout the company     to deliver Productivity as targeted.  Ensure an effective  integration of all operational focused functions to deliver effective     processes to achieve customer satisfaction.  Assist in the Management the  sales performance of the business to achieve targets and growth.  Ensure that Operational  & application processes are in line with best practice   Ensure clear communication  of operational objectives and results to all stakeholders.  Create a high-performance  work culture through measurable standard operating procedures.  Develop appropriate, accurate and timely measures to assess all aspects of performance.     Implement processes to review these metrics at regular frequency and take     appropriate action to ensure that High 5 metrics are achieved.    Qualifications/Experience:   Degree Qualified.  Preferably 3-5 years’ experience within the Education Sector  A master level knowledge of the CLASS system   Multi-lingual with proficiency in English, Spanish and Portuguese  Previous experience on both School & Agency side   Good organisation skills, process orientated, self-motivated and a good team player.  .

702 days ago