Cache of job #14158787

Job Title

Customer Service Associate

Employer

Accenture Limited

Location

Dublin

Description

Customer Service Associate. Responsibilities: • Bug bashes /Bridge calls: Open call to help analysts who struggle /are stuck with  cases. • EC's/ D2E: review Escalations and send to Eng. • IRT/Accuracy reports: assist the Team Lead to get insights on these metrics. • Assist with New joiners during shadowing sessions. • Supervision of product workflow queues to manage volume, assignment, and  escalation support for Issue resolution and customer escalations. • Supporting product team to ensure deliverables are met and identify  opportunities for operational maturity and process efficiencies. • Exercises consistent judgment and discretion with work. Skill Required. • Proven ability to work and collaborate in a team-oriented environment. • Proven ability to work creatively and analytically in a problem-solving  environment. • Desire to work in an information systems environment. • Excellent communication written and oral and interpersonal skills. • Demonstrated skills as an effective leader and instructor. • Have deep knowledge of GPS products & subproducts. • High School Diploma or GED. • Minimum of 1-year experience in delivery operations. • Expertise in client product support. • Active account on Facebook and a minimum of one other social network. • Active user of social media services. • Desirable 1-3 years experience in delivery operations. • Bachelor’s Degree. • Online advertising experience. • Experience using Facebook products. • Customer service experience. Employer: Accenture Limited. Salary: Between €29,000.000 and €31,000.00 per year. Work Location: The Beckett Building, 3 East Rd, North Dock, Dublin 3. Working Hours: 40h per week.

Date Added

64 days ago

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