Account Manager - North Dublin

ICDS RECRUITMENT

North Dublin

Account Manager. The Account Manager Role is in the Commercial Management department and the successful candidate will be reporting directly to the Business Manager. The Account Manager is the primary person within team responsible for working in partnership with the client to ensure we meet their business goals and objectives through excellent performance in all areas and delivery of service. The Account Manager is also responsible for ensuring that pricing and profitability are in line with financial and budgetary targets. Main tasks/responsibilities: The Account Manager will be the customer’s main point of contact on a day to day basis. The Account Manager is responsible for working with the Business Manager, and the Service Delivery Team to ensure all aspects of the account are managed effectively. Carry out profitability analysis of the assigned customer account and draw conclusions and actions together with the Business Manager in order to increase profitability. Identify opportunities for organic growth of the assigned customer and drive them forward with support of the Business Manager and Commercial Director to increase the size of the existing business. Customer quotations and feedback. Price Matrix maintenance. Responsible for ensuring all customer queries and issues are answered in a timely manner. To develop and sustain a professional working relationship with all departments. To develop your customers business by frequently meeting with them and discussing their requirements while looking for new business opportunities. Overseeing accurate and timely pricing and billing to Customers. Responsibility to be “Cost Effective”, making sure that the customer is invoiced for all extra costs incurred with their orders, while looking at other opportunities to charge the customer, such as opening weekends, specifically to produce their orders. Fully responsible for carrying out NBI’s - New Business Introduction Meetings. This will ensure that if your customer has a new product about to launch that all relevant departments are informed and any issues or concerns are dealt with before the order goes live. Communicating any issues with customer’s orders or deliveries to the customer in a timely manner to ensure as little impact to the customer’s business as possible. Close collaboration with internal stakeholders to ensure high level of customer satisfaction. Manage change in a structured manner utilizing change management systems and driving stakeholder engagement and drive internal improvement projects within a cross-functional environment. Fully responsible for Customer Management – Presentations, MBR, QBR, Customer Visits, Entertainment, Customer Satisfaction (CSAT. Essential Requirements: Technical Competencies. Project Management skills. Organic Growth Experience. Profitability Analysis Experience. New Business Introduction skills / Sales experience. Ability to deliver customer requirements through driving the business. Business to Business relationship building skills. Systems knowledge – SAP or equivalent to a functional level (desirable).  High level of proficiency in IT Packages. Behavioural Competencies: Initiative. Solution Orientation. Collaboration. Organisational Commitment. Providing Direction. Impact and Influence. Desirable Requirements: Relevant experience in an account management/interface role between clients & operations. Experience working in a high tech environment. Experience working exclusively at a customer site.

514 days ago