Customer Service Operations Specialist (Pharma)
Kenny-Whelan & Associates
South Dublin
Customer Operations Specialist (Pharma. In partnership with its client Kenny-Whelan & Associates are currently sourcing for a Customer Operations Specialist for the Dublin South area. Profile of Role: Responsible for management of customer operations activities, including CRM, Data steward and operational management of patient support programmes Vitality & Keycare. Responsible for the management and leadership of the My learning function for the organisation. Working closely with the Compliance team on any system improvement updates, including investigations, testing, feedback, training guidance, etc for the organisation. Main duties and responsibilities: · Oversee the day-to-day management, maintenance and optimisation of the CRM system. · Ensure all technical and process requirements i.e. Structure changes are implemented and up to date within the CRM system. · Build strong relationships with internal Users and Teams. · Understand CRM compliance with Data Protection and Privacy Laws and act in accordance with these when conducting CRM activities. QUALIFICATIONS AND EXPERIENCE Degree in Natural or Applied Sciences (Pharmacy, Biology, Biotechnology, Engineering. · Minimum 5 years Pharmaceutical and/or Biotech industry experience in Quality/ Compliance related role. · · Sound awareness and understanding of pharmaceutical business, especially with regards to quality and regulatory requirements. · Strong verbal and written communication skills with well-structured communication and presentation ability to various audience levels. · Excellent English fluency written and spoken (the Company language. · Experience in Trackwise and SAP an advantage. Management of Data Corrections – Run reports & give to Compliance team to work with Business unit teams to resolve. · Support the EFPIA (European Federation of Pharma Industries & Associations) Country Lead (Compliance Manager) on: · Customer Communication, Data analysis and validation and Local Training and Communication. · Liaise with vendors on delivery of the programmes. Knowledge & Skills required: Good understanding of the CRM infrastructure and terminology within the CRM system and how this should be applied to support the company’s business needs. Understanding of the Pharma industry, HSE and broader health landscape and implications for CRM system implementation would be beneficial. Good attention to detail, numeracy and analytical skills. All applications will be treated with the strictest confidence. Kenny-Whelan Contact: For further information please contact Carmel Synnott on 00 353 21 4665405 / 087 7422268 or send your updated CV to csynnott@kenny-whelan.ie. .
449 days ago