Operations Manager, Logistics - Dublin 15
Operations Manager, Logistics – Dublin 15 We are seeking an experienced Operations Manager to join a major logistics firm in Dublin 15. This role comes with a highly competitive package for the correct candidate. Purpose of the Role: Promote, monitor and maintain an environment and culture the promotes Health, Safety, Quality and Output in a multi-site environment. Provide excellent customer service & drive the same ethos throughout the business and team. Interact with customers, on all levels to develop long term relationships. Management of the operational teams and overall warehouse operations. Lead, motivate and develop a team to achieve site strategy and SLA’s. Main Tasks & Responsibilities: Understand & Manage all aspects of daily warehouse operations. Granular understanding of SLA performance and associated root cause investigation for misses on a daily/weekly basis. Ensure the team continually strive to exceed customer expectations. Communicate effectively with customers & team members by telephone, electronically, or face to face. Proactively organise workflow to meet customer timeframes. Respond promptly to customer inquiries, investigate and solve customer’s problems, which may be complex. Ensure corrective action plans, if required, are communicated within the business and shared with the customer. Proactive involvement in implementation process and correct set up of SLA/SOP Customer profile. Ensure we are compliant with customer SOP/SLA, working with relevant production units. Attend Customer scheduled operational and review meetings. Strive to provide efficiencies in collaboration with other functional work groups. Administration Responsibilities: Dealing with service infractions and responding to internal/external issues & complaints. Manage departments administration requirements. People Management: Control of overtime and operational costs in line with budgetary targets. Occupational H&S: Promote, monitor and maintain an environment and culture that drives H&S as the number one priority. Demonstrate and live the appropriate H&S behaviours. Proactively drive the reporting of H&S issues and closure of associated actions. Additional tasks : Other tasks may be required as reasonably requested by your manager. The ideal candidate will have: Experience/Knowledge: Evidence of consistent excellence in Customer Service is essential. Proven success in leading a team, managing underperformers and staff development. Excellent operational knowledge – experience within a Contract Logistics/3PL environment a bonus. Demonstrable ability of developing teams and driving change in an operational environment. Skills: Strong Customer Service skills are essential. Effective written and verbal communications skills. Excellent organisational skills with an ability to prioritise and manage high workloads in challenging situations and meeting Customer deadlines. Ability to make considered and consistent decisions. Personal Attributes: A passion for service excellence and a commitment to be the best through attentiveness and responsiveness to the customer’s needs. High levels of energy, sound judgement and determination to achieve operational targets. Positive attitude, motivated and enthusiastic. Good Listener and communicator. Excellent relationship management and interpersonal skills. An open minded consultative approach. Able to work on own initiative with strong attention to detail. Ability to give and receive positive and constructive feedback. A problem solver, and able to resolve conflict and take ownership. Trustworthy, efficient and consistent. Ability to mentor and develop team members. Qualifications/Education Experience. Bachelor’s degree in a relevant field a bonus but not essential. Previous experience as an Operations Manager. Minimum 5 years’ similar previous experience essential. Specialised Skills. Good level of Word and Excel. Ability to motivate a team, work in a fast-paced environment and manage multiple deadlines essential. Competency Description: Customer Orientation : The ability to fully understand and meet customers’ wants and needs in the most efficient, cost-effective way. Information / Communication : the ability to convey a message clearly and effectively to recipients in a variety of formats Uses language and a style of communication that is appropriate to the situation and the people being addressed. Staff Leadership (Developing Others): The ability to develop the potential of others to perform and contribute to the organisation by providing on-going feedback as well as opportunities to learn through information and formal channels. Managing Collaboration : Takes responsibility to develop productive relationships with work colleagues and stakeholders which also involves being aware of the roles, responsibilities, interests and concerns of colleagues and stakeholders and working with and valuing their opinions. Willingness to learn / Flexibility : Recognises own strengths and weaknesses; changes approach to best fit the situation; pursues self-development; seeks feedback from others; appropriately adapts one’s thinking or approach as the situation changes. Teambuilding (Team Work) & Cooperation : Cooperates with others to accomplish common goals; works with employees within and across their department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanour; values the contributions of others. Target & Result Focus (Drive): The quality of having an insatiable desire to achieve ambitious goals. Recovering quickly from setbacks, this is the ability to stick with a problem or a way of thinking until a solution is reached or is no longer reasonably attainable. Business Acumen : Keenness and quickness in understanding and dealing with a business situation in a manner that is likely to lead to a good outcome. Commitment to Quality : Strives to provide high quality services, processes, programs or products while consistently seeking ways to improve outcomes and enhance service at work. Managing Change : is the application of the set of tools, processes, skills and principles for managing the people side of change to achieve the required outcomes of a change project or initiative. Entrepreneurial Responsibility (Strategic View): Looks at issues with a broad view to achieve the organisation's goals. Thinks ahead and prepares for the future. Shaping Workflows (Planning): Plans, organises and supervises activities to make sure resources are efficiently and effectively to achieve organisational goals.
94 days ago