Import Customer Care Advisor (Shipping)

Logiskills

Dublin City Centre

Dublin based International Shipping Line now seek to hire an experienced Import Customer Care Advisor . The main purpose of the the role is to provide a high standard of accuracy with releases/deliveries and general enquiries for import customers. Provide effective communication and excellent customer service at all times. Duties & Responsibilities. IMPORT CUSTOMER CARE. Provide exceptional customer service for all general telephone / e-mail enquiries. Ensure customers are notified of all respective charges and invoices are raised in an accurate and timely manner. Maintain thorough knowledge of services as well as legislation and maritime regulations. Revert to customers with information which relate to their release/delivery request and action accordingly with the required documentation. Ensure deadlines are met. Problem solving when necessary. Liaise closely with port operations and port system providers and utilise systems for pin/badge requests. Complete Devan / Bulk / OOO / HAZ shipments appropriately with the port/customer. Implementing SOP’s to meet customers demands and reviewing processes when necessary based on clients requirements. Produce relevant reports for Supervisor / Deputy / Management. Review process and procedures within the Imports department and suggest ideas/improvements for the organisation. To be able to deal with customer complaints professionally and ensure management are aware of the details. IMPORT CARGO RELEASE. Perform import cargo release. Check for receipt of Original B/Lading. Check for receipt of any outstanding payments. Liase with Credit Management to ensure outstanding charges are paid and credit terms are respected by the client. Give instrucitons on the empty return of containers. Calculate Import Storage and D&D at the time of cargo release. D&D & Storage invoices to be raised at time of delivery request. Provide and arrange for inland transport as and when required by the client. Book and reserve Transport using the Lara Transport Planning system. Assist in the managment of any „IDLE FULL“ containers remaining on quay after 14 days or „Full to Consignee“ and on delivery for over 14 days. All criteria to be in place before completion of delivery request (Bills/Payment/Release Authorisation/Cleared-Landed. PORT CALL REPORTS & CALL CLOSURE. Prepare a Port Call Report in Lara for each vessel calling at Irish ports on the island of Ireland both 3rd party feeder and the group managed feeder. Give precise information on the number of containers broken down into. Laden Import. Empty import. QUERY RESOLUTION. Assist with Customer Queries and try to reslove under the supervision of your manager. Receive and Respond to all queries from the client base and internally from the group within the KPI. Queries to be completed on a daily basis and invoice user error to be within KPI. Liase with SSC India for any D&D queries. Key Performance Standards. Ensure customer requirements are conveyed professionally & in a timely manner. Maintain a high level of accuracy for all functions, ensuring a clear audit trail recorded. Keep the Team Leader / Senior Customer Service Advisor informed of ongoing situations and problems for appropriate action to be implemented. Queries to be checked on Day 1 for resolution by Day 5 (working days. User error to be within the KPI of 2%. Credit Notes to be limited and partial credit notes to be raised when possible. D&D to be completed by weekly deadline. Carrier D&D to be completed at the time of delivery. Ancillary charges to be raised at time of delivery (Tri-axle / Hazardous etc. Delivery to be actioned within 24 hours of receipt, in line with D1-D3 criteria. Late invoicing procedure to be followed when required. KEY COMPETENCIES & QUALIFICATIONS. SKILLS & EXPERIENCE. Professional confident telephone manner. Ability to remain calm under pressure. Establish & maintain good relationship with customers and colleagues. Attention to detail. Exceptional communication skills. Flexible to work out-of-hours when necessary/required. Shipping / Freight Forwarding experience beneficial. Team Player. Basic understanding of Health and Safety. Conversant with CNS and FCP Port Systems. PRACTICAL & TECHNICAL KNOWLEDGE. Discrete and professional at all times. Highly organised. Computer literate – adaptable to new systems. QUALIFICATIONS. Educated to ROI – Leaving Certificate Higher Level , NI. - to GCSE level or equivalent (minimum of Grade C or equivalent in Mathematics and English. Terms: Fulltime, Permanent. Package: €23,000 - €25,000 (DOE. For a confidential discussion on this or any other current opportunity please contact Danielle Lynch on 01-8326330 / danielle@logiskills.ie. Please do not apply for this vacancy unless you meet the minimum pre-requisite requirements as our clients have instructed us that they do not wish to receive applications from candidates that do not meet the minimum requirements. Logiskills are leading recruitment specialists for the manufacturing, freight & logistics industries. Roles we typically recruit for include; air, sea and road freight forwarding; warehouse; distribution; transport; logistics; supply chain; materials; purchasing; procurement; engineering; manufacturing; production; finance; accountant; customer service; admin; accounts; coordination; clerk; agent; supervisor; manager; management. This job originally appeared on RecruitIreland.com.

2255 days ago