Trainer

ICDS Recruitment

Dublin South

Trainer - South Dublin. Main purpose of job: • Acting on behalf of our healthcare client in this role you will be responsible for process & systems training for the the Account Manager team. Main tasks/responsibilities: • The Trainer is responsible for working with the Team Leader and Service Delivery Manager to ensure all Account Managers are trained & continuously developed. • This role is heavily integrated with the client operations and the role is based on the client site in South County Dublin. • The Trainer will be responsible for the following tasks: - On-boarding, training and coaching Account Managers across company systems and the client's processes. - Work with the sister site to ensure all local process & systems training is aligned. - Deliver on-the-job training and re-training/coaching as required that enhances Account Managers' performance & client satisfaction. - Work with the Team Leader, Service Delivery Manager and client to identify all training requirements through a TNA process. - Design and deliver on the overall training plan and ensure training records and all materials are maintained & updated. - Conduct training audits and sign off on all training completed for Account Manager team. - Support new product & new process implementations along with process documentation & training to support these. - Evaluate training programmes and methods of delivery and present the findings to the relevant stakeholders. - Source external training as necessary and keep the client updated on new developments in the training area as appropriate. - Devise training metrics and present to key stakeholders. - Ensure that all training activities support attracting and retaining highly skilled and motivated Account Managers. - Continuous development of Account Manager team so they will add increasing value to the company and client in the longer term. - Stimulate team leaders and management to actively support the value of training, by delivering T&D programmes that enhance performance and employee motivation. • Project Management. • Communicate effectively to keep all stakeholders aligned on key training priorities. • Identify & highlight changing needs of customer base and work toward continuous improvement of the customer experience and internal efficiencies. • To develop and sustain a professional working relationship with all departments within the company & the client operations. Requirements for this role: • Language Competencies:Fluent English. • Recognised qualification in International Business Management / Business / Logistics/ Training & Development or equivalent. • Train the Trainer / Coaching Programme. • Minimum 2-3 years' related experience. • Business to Business relationship building skills. • Systems knowledge – SAP or equivalent and strong PC skills. • Ideally a demonstrated understanding of full end-to-end supply chain processes. • Strong attention to detail. • Ability to work in a fast and dynamic organization. • Demonstrated passion for customer experience. • Ability to travel as needed in the start-up phase. Desirable Requirements: • Experience in Training/Coaching role. • Experience working in a healthcare environment. • Experience in a supply chain role. • Experience of working on a client site. • French or Russian speaking would also be desirable (not essential. This job originally appeared on RecruitIreland.com.

2208 days ago