Prepayment Specialist

Bord Gais Energy

Dublin

Prepayment Specialist Reference: 9941279. Customer Operations - Dublin Based. Permanent. Reporting to: Billing Compliance & Prepayment Lead Bord Gáis Energy, part of Centrica PLC, is one of Ireland’s leading energy providers. We supply gas, electricity and energy services to over 650,000 homes and businesses across the country, offering excellent customer service as well as the best value possible. We are the helpful energy company. Role Responsibility Reporting to the Billing Compliance & Prepayment Lead, the PPM Specialist ensures that all designated customers are processing through the billing lifecycle correctly. The role will manage its own portfolio of prepayment customers ensuring that all accounts are performing in-line with industry expectations. This role is part of a team comprising three prepayment specialists, two risk and controls analysts and a reporting function. In particular, the PPM Specialist ensures that the Customer Billing function develops, improves and shares its organisational capability to manage efficiently and professionally any particular set of PPM related activities in Customer Billing. Key Accountabilities Responsibility for the internal administration of the ‘Man in a Van’ process of aligning external meter data with internal system data. Ensures that all designated customers are invoiced correctly and accurately within specified timescales. Assists in clearing any outstanding unbilled and ensure billing exceptions are resolved in a timely manner. Responsibility for the bill window configurations in the CC&B billing system to ensure the most efficient billing schedules for designated customer type. Identifies any errors in billed volumes and reconcile data discrepancies including Daily / Weekly / Monthly reporting of error types. Month end remediation’s to reduce impacts. Comparison of data between different platforms e.g. Gas Networks Ireland to ensure system accuracy. Strives to achieve a reduction in uncollected prepayment revenues. Reduce and perform actions that achieve a reduction in payments entering the suspense process. Adherences to Quality standards in all dealings with customers. Adherences to SLA’s for vendors, customers queries, ensuring targets are met within SLA. Manages daily escalation queues – dealing specifically with escalated prepayment issues and market queries. Responsible for the product base complaints with a view to maintain a targeted Net Promoter Score. Establishes and grows relationships with vendors, external suppliers, ESB and GNI Networks. Develops, continuously improves the Customer Billing function’s organisational capability to manage efficiently and professionally pre-payment meter billing. Develops in-depth knowledge and proficiency in PPM with a view to knowledge sharing between outsourced vendors. Input into the departments risk, control and audit processes on a monthly basis. Implement solutions as highlighted in department internal audit recommendations. Assumes other duties as may also be assigned from time to time. Knowledge, Skills and Experience Previous tariff / billing / bill analysis experience required. Knowledge of IT methodologies and principles desirable. Excellent analytical and problem solving skills coupled with a strong attention to detail. Our Values care | delivery | collaboration | agility | courage. The closing date for receipt of applications for this vacancy is 01 May 2018. Canvassing will disqualify. PLEASE APPLY ONLINE by hitting the ' Apply ' button. Applications will ONLY be accepted via the ‘ Apply ’ button. This role is being handled by the Centrica recruitment team and NO agency contact is required. Closing Date: May 02, 2018. This job originally appeared on RecruitIreland.com.

2202 days ago