Service Delivery Manager - Dublin South

Firstaff Personnel

Dublin South

Service Delivery Manager. Location: Dublin South. Salary: €60-65k + bonus + package. Main Purpose of Job : Acting on behalf of our healthcare client the Service Delivery Manager is responsible for the management of the Account Management Group. They are responsible for working in partnership with our client to ensure we achieve their business goals and objectives through excellent performance and delivery of service. Main Tasks/Responsibilities : The Service Delivery Manager is responsible for working with the Team Leader and Account Managers to ensure all aspects of the account are managed effectively. This role is heavily integrated with the client operations and the role is based on the client site in south county Dublin. The Service Delivery Manager will act as the main point of contact for our client on a day to day basis and will be responsible for: Planning of workload and resources. Ensuring all Account Managers are trained on our client's Systems and have a comprehensive understanding of our client's processes. Managing all escalations from the Account Managers. Building a proactive, positive relationship with the client. Ensuring productive working relationships are developed and sustained between the Account Managers and our client's internal teams. Effective communications to keep all stakeholders aligned on key priorities. Identifying continuous improvements and internal efficiencies within the processes. Work to improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Responsible for driving the completion of monthly meetings, service level agreements, quarterly and annual financial and quality targets, QBR’s and any client presentations as requested. Interface with the client to establish quality requirements, understanding and communication of non-conformance’s and ensuring appropriate corrective actions. Ensure consistent excellent customer service within your team through individual reviews, setting goals and objectives, regular attendance at client meetings, quarterly business reviews etc. Produce monthly and quarterly statistics on key performance indicators/dashboards, ensuring all process agreements are being adhered to; analyse and prepare summary report for Management Team. Work with other departments and teams as needed to ensure the optimal supply chain is achieved for the client. Based on your current job role, or any role assigned to you by your manager, you will have access to our client's and the customer data that is relevant for the completion of your role. You are not entitled to access, or seek to access, our client's or customer data that is not directly associated with your job role. You must treat our client's and customer data in line with our Data Classification processes but if in doubt you should default to treat all our client's and customer data as private & confidential. You must comply with all Security & IT Policies in relation to the protection of our client's and customer data. You will comply with Internal Policies & Procedures and with our ISO certification requirements, specifically ISO 9001; ISO 14001 & ISO 27001. You will be required to be flexible in this role and must be prepared to perform other tasks and undertake additional duties in any area of the business as determined by Management. These tasks may be outside your normal work area. Essential Requirements: Technical Competencies. Recognised third level qualification in Supply Chain Management / International Business Management / Business / Logistics or equivalent. Generally requires 5+ years related experience. Experience in a Client Facing Role. Project & People Management experience. Business to Business relationship building skills. Systems knowledge – SAP or equivalent and strong PC skills. Demonstrated understanding of full end-to-end supply chain processes. Strong attention to detail. Ability to work in a fast and dynamic organization. Demonstrated passion for customer experience. Ability to travel as needed in the start-up phase. Behavioural Competencies. Customer Focus. Leadership. Problem Solving and Decision Making. Communication. Forward Thinking. Desirable Requirements: Experience in a Service Delivery Manager/interface role between clients & operations. Knowledge of supply chain within the MEA and/or Russian regions. Experience working in a healthcare environment. Experience in a Supply Chain role. Experience of working on a client site. Fluency in French or Russian a plus. *NB: All applicants CVS will be reviewed and should your skillset match our client's requirements, we will contact you via email / mobile. We are also happy to consider you for other open opportunities within Firstaff. If however, you object to us holding your data on file, please acknowledge via email by return. Please see our Privacy Policy below * Privacy Policy. Contact: Shane Nolan, Recruitment Consultant, Firstaff Personnel Consultants, 85/86 Grafton Street. Dublin 2. Tel: 01 6797766. Email: shane@firstaff.ie. Web page:https://www.firstaff.ie/jobs. Linked In:https://www.linkedin.com/in/shane-nolan-952617153/ This job originally appeared on RecruitIreland.com.

2044 days ago