Customer Service Team Leader

Sigmar Recruitment

Dublin West

Customer Service Team Leader. Our client is seeking an experienced Call Centre Team Leader to join their busy offices in Citywest . You will be responsible for a team of call centre agents and be responsible for taking escalation calls and high-quality coaching of customer service agents. Candidate must have 3 years’ experience working as a Customer Service Agent in a busy call centre environment and minimum 1 years’ experience as Team Leader. Successful Team Leader must be customer focused , have great communication skills and be a real people person. Responsibilities: •Support Implementation of improvement programmes. •Manage all agents KPIs. •Act as senior point of escalation for performance issues with your team. •Provide one to one coaching. •Assist with recruitment of new staff. •Lead induction of new staff. •Ensuring all tickets are responded to promptly. •Take ownership to ensure high levels of achievement within the team. Requirements: •3+ years’ experience in a busy call centre. •1 year’s team leader experience. •Excellent communication skills. Please apply now or contact Aisling at aoneill@sigmar.ie. Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website. This job originally appeared on RecruitIreland.com.

1862 days ago