Mortgage Customer Service Executive
Mortgage Customer Service Executive. South Dublin. Permanent. €38,000-€42,000. Our client is a specialist mortgage servicer who are continuously expanding their business. They are looking for a Customer Service Executive with experience in banking and knowledge of mortgage lending processes. Responsibilities: Assist in the management of all complaints received from customers. Respond in writing to complaints in a concise and clear manner and conclude if the complaint should be upheld or rejected. Manage any complaints escalated to the Financial Services Ombudsman (FSO. Assist with the process of ensuring that Interest Rate changes are processed correctly and in a timely manner. Assist the Customer Services Manager in reviewing the Statement layout for accuracy and account details, monitor the number of requests and reasons for same and ensure annual statements are sent to all Borrowers. Manage and monitor the building insurance process. Assist the Customer Services Manager in Managing the MARP Appeals process. Prepare relevant documentation for all approved payment arrangements and product switch requests agreed under the Mortgage Arrears Resolution Process. Gather data required when a request for information is made under the Data Protection Act, review and prepare for dispatch to the customer. Requirements: 3 years’ experience in a similar role within financial services. Good knowledge of general banking products, mortgage lending processes and an understanding of terminology and issues in the sector. Proven knowledge of the mortgage lending process including MARP and CCMA. Proficiency in Microsoft Excel and Word (including mail merge) and good keyboard skills. Excellent problem solving, decision making and data analysis skills. Track record in managing complex situations and handling multiple tasks concurrently. Customer service focused with confidence to speak directly with customers and manage demanding situations. QFA/APA (Loans) desirable. If you are interested in this role or discussing any other roles that may be available, please contact Sarah at firstname.lastname@example.org or on 01 961 9725. Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.
226 days ago