L3 App Support / Salesforce Developer

FRS RECRUITMENT

DUBLIN

URGENT ROLE - IMMEDIATE START (onboard remotely. Role: Tier 3 Application Support / Salesforce Development experience is essential. Location: Dublin South. Duration: 6 month daily rate contract (with option to extend) for a 2 year greenfield project. Rate: €200 - €300 per day. Responsibilities: - Troubleshooting Salesforce and partner tool issues and other technical problems encountered by users through written communications. - Dedication to providing a world-class user experience to Internal & External users and external customers/partners in timely manner. - Provision customers & partners with access to external applications as well as handling Salesforce access issues. - Delving into issues differentiating between different software layers. - Replicating problems and defining root causes, using product designs, code, or specifications. - Ability to craft solutions in tandem with engineering team and update workflows and code when necessary. - Work directly with internal engineering teams ensuring launch details are captured communicated, and accessible. This includes documentation, training, downstream impacts and support workflows. - Collaborating with peripheral teams in engineering, order management, deployment, sales, and partner programs to troubleshoot complex technical issues and recommend feature requests. - Proactively own, categorize and prioritize issues with engineering teams. - Champion process improvements to increase efficiency and decrease issue resolution time. Requirements: - BA/BS degree preferred, preferably in a technical or hard science major such as engineering or math. - 4-5 years of prior experience providing in-depth-expert technical support for cloud applications web technologies. - Strong Salesforce knowledge required. - Ability to deep-dive, identify recurring issues and complete root cause analysis. - Strong customer support skills, including excellent written and verbal communications and analytical skills. - Familiarity with software deployment. - Familiarity and working knowledge with Java including servlets, frameworks, web services, and web technologies. - Familiarity with Apex Code. - Strong documentation skills. - Passion to learn and adapt to a rapidly changing environment. - Must be a team player. - Must possess a sense of urgency to resolve customer issues.

1496 days ago