Events Coordinator 4* Hotel Dublin

Richard Lynch Consulting.

Dublin

We are recruiting for an experienced Senior Events Coordinator for busy 4* Hotel in Dublin. The ideal candidate must have a proven track record working for a minimum of 3 years in a 4 or 5-star hotel as a Senior Events Co-ordinator or Events coordinator role and an excellent working knowledge of Opera is essential. This role is responsible for Events Sales, client management, event planning and implementation through liaising daily/weekly with the experienced Operations Team within the hotel. The Senior Events Coordinator must maintain open communication between clients, have excellent attention to detail and must be a highly organised individual, always ensuring prompt and exceptional customer care and to provide clear and concise reports as required. ACCOUNTABILITIES: · Responsible for delivering and exceeding customer expectations both on the telephone and in person. · Ensure a timely and accurate response to all customer enquiries, providing information, quotations, proposals, and contracts. · Respond to all event and conference enquiries in a timely fashion (email, phone, walk-in. · Ensure detailed files are maintained. · Negotiate packages and drive sales. · Manage client expectations and always over deliver. · Handle all customer enquiries and complaints according to the hotel’s expectations ensuring guests are happy on departure. · Ensure that customer comments are relayed to the department manager for follow-up. · Actively promote events within the hotel and aim to maximise sales opportunities. Keep abreast and familiar with trends within the industry locally and abroad with view to enhancing our product and service ensuring our leading-edge status. · Be aware of competitors, packages, product, marketing. · Daily administration duties in the office within the Events team. · Attend off site events where required. · Sales responsibilities involving showing potential customers around the hotel and upselling every department therein, looking out for new business avenues by cold calling, telephone sales, mail shots etc. · Preparing and maintaining administrative documentation with respect to events, implementing proper filing procedures, and ensuring computer system is always updated and accurate using Moposa, MindaClient, Opera PMS and other systems. For further details please email current CV to Richard or call 086-8333677 .

528 days ago