Kendlebell Kimmage in Dublin 12 is a leading provider of personalised outsourced customer service solutions  for the SME sector in Ireland. The Kendlebell team comprise a group of well trained and dedicated  professional PA's with years of experience, committed to delivering high quality customer services to their clients...

Customer Service Associate. Responsibilities: • Triage and resolve technical issues stemming from advertisers' usage of advertising solutions and escalating to a consultant when appropriate for further troubleshooting. • Discern product confusion from system bugs, identify solutions, and advise the customers to accomplish the advertisers desired outcome. • Effectively and concisely...

Customer Service Associate. Responsibilities: • Bug bashes /Bridge calls: Open call to help analysts who struggle /are stuck with  cases. • EC's/ D2E: review Escalations and send to Eng. • IRT/Accuracy reports: assist the Team Lead to get insights on these metrics. • Assist with New joiners during shadowing...

Quality monitoring Feedback Associate. As a Quality Associate Agent you will be assessing the quality of analysts on the project. Success in this position requires exceptional client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results...